Question 1

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 2

Q: How should I care for my flower wax melts from Treena to ensure they last as long as possible?

Accepted Answer

A: To ensure your flower wax melts from Treena last as long as possible and maintain their beautiful scent, follow these care tips:  1. Proper Storage: Store your wax melts in a cool, dry place away from direct sunlight. Heat and light can cause the scent to dissipate faster.     2. Use the Right Burner: Use a high-quality electric or tealight wax warmer designed specifically for wax melts. Ensure the warmer is the right size to evenly melt the wax without overheating it.     3. Break Into Smaller Pieces: If your wax melt is large, consider breaking it into smaller pieces. This will allow for better aroma dispersal and more controlled melting.     4. Monitor Burning Time: Avoid leaving your wax melts on for more than 4 hours at a time. Allow the wax to cool and solidify between uses to prolong its life.     5. Clean Your Warmer: Regularly clean the wax warmer dish to remove any residue from previous melts. This helps preserve the purity and scent of new wax melts.  These steps will help you enjoy the delightful scents of Treena’s soy-blend candles topped with flower wax melts for an extended period.

Question 3

Q: What is Treena's return policy for candle products and what should I do if my order arrives damaged?

Accepted Answer

A: At Treena, we offer a 2-week cooling-off period for product returns. If you wish to return a product within this period, please note that you will be responsible for the postage costs. In the unfortunate event that your order arrives damaged, take a photo of the damaged item immediately. You should then email this photo along with your order details to our customer service team. Once we receive the broken item, we will issue a full refund, including the postage cost you incurred. Our goal is to ensure a smooth and satisfactory resolution for any issues you may face with your order.

Question 4

Q: What is Treena's return policy for candle purchases?

Accepted Answer

A: At Treena, we want you to be fully satisfied with your candle purchase. We offer a 2-week cooling-off period during which you can return your item if you are not happy with it. Please note that you will be responsible for the postage costs when returning the item. Ensure that the candle is intact and in its original packaging to qualify for a refund. Our soy-blend candles are crafted with care, and we aim to make the return process as smooth as possible for our valued customers.

Question 5

Q: How can I get in touch with Treena's Cozy Flowers for questions or concerns about my order?

Accepted Answer

A: At Treena's Cozy Flowers, we prioritize customer satisfaction and are here to address any questions or concerns you may have about your order. To get in touch with us, please visit the Contact page on our website. There, you will find a form to fill out with your details and specific inquiry. Once you submit the form, we will be notified and will make sure to respond as soon as possible. Whether you have a question about our soy-blend candles, need assistance with your purchase, or have any other inquiry, we are here to help and ensure you have a pleasant experience with our products.

Treena's Cozy Flowers

Cozy Candles, Wax Melts & Floral Resin Decor.

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